Privacy Policy

1. INFORMATION WE COLLECT

1.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

· Register for an account

· Use the Service to communicate with your customers

· Configure settings and preferences

· Contact our customer support

· Subscribe to our newsletter or marketing communications

This information may include:

· Name and business name

· Email address

· Phone number

· Business address

· Billing and payment information

· Industry and business type

· Communication content (messages, call recordings, chat transcripts)

· Customer contact information (names, phone numbers, email addresses of your customers)

1.2 Information Collected Automatically

When you access or use the Service, we automatically collect certain information, including:

· Log Data: IP address, browser type, operating system, pages visited, time and date of visits, time spent on pages, and other diagnostic data

· Device Information: Device type, unique device identifiers, and mobile network information

· Usage Data: Features used, actions taken, and interaction patterns with the Service

Location Data: General geographic location based on IP address (not precise geolocation)

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

· To provide, operate, and maintain the Service

· To process your transactions and manage your account

· To enable AI-powered communication on your behalf with your customers

· To send appointment confirmations, reminders, and follow-up messages

· To manage reputation and review workflows

· To improve and personalize your experience with the Service

· To train and improve our AI models using aggregated, anonymized data

· To communicate with you about updates, security alerts, and administrative messages

· To respond to your inquiries and provide customer support

· To send you marketing and promotional communications (with your consent)

· To monitor and analyze usage trends and preferences

· To detect, prevent, and address technical issues and security threats

· To comply with legal obligations and enforce our Terms and Conditions

3. HOW WE PROTECT YOUR INFORMATION

We implement appropriate technical and organizational security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

· Encryption of data in transit and at rest using industry-standard protocols

· Regular security assessments and vulnerability testing

· Access controls and authentication mechanisms

· Employee training on data protection and security best practices

· Secure data centers with physical and environmental controls

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

4. HOW WE SHARE YOUR INFORMATION

We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes. We do NOT share your information with third parties for their promotional purposes.

We may share your information only in the following limited circumstances:

4.1 Service Providers and Subcontractors

We may share your information with trusted service providers and subcontractors who perform services on our behalf, such as hosting, data storage, customer support, payment processing, and analytics. These service providers are contractually obligated to use your information only to provide services to us and are prohibited from using it for any other purpose. They must maintain appropriate security measures to protect your information.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies) to comply with legal obligations, protect our rights, prevent fraud, or ensure the safety of our users.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the successor entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, analytics, marketing, or other business purposes.

5. SMS AND MOBILE INFORMATION PROTECTION

We are committed to protecting the privacy of mobile phone numbers and SMS-related information. The following provisions apply specifically to SMS and mobile data:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

· We do NOT sell mobile phone numbers or SMS opt-in data to any third party.

· We do NOT share mobile phone numbers or SMS consent information with affiliates for marketing purposes.

· We do NOT provide mobile information to third parties for their promotional purposes.

· Mobile information may only be shared with subcontractors who provide customer service and technical support to operate the Service, and such subcontractors are contractually prohibited from using the information for any other purpose.

· All SMS communications are sent only with proper consent, and recipients can opt out at any time by texting "STOP."

· We maintain records of SMS opt-in consent and honor all opt-out requests immediately.

6. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to access and obtain a copy of your personal information that we hold. You may request a portable copy of your data in a structured, commonly used format.

6.2 Correction and Update

You have the right to correct inaccurate or incomplete personal information. You can update most information directly through your account settings.

6.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions (e.g., legal obligations, fraud prevention, security purposes). Upon account termination, we will delete or anonymize your information in accordance with our data retention policies.

6.4 Opt-Out of Marketing Communications

You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email. You can opt out of SMS messages by texting "STOP" to the shortcode. Even if you opt out of marketing communications, we may still send you transactional and administrative messages.

6.5 Restriction and Objection

You may have the right to restrict or object to certain processing of your information, particularly for direct marketing purposes.

6.6 Withdraw Consent

Where we rely on your consent to process your information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider factors such as the nature of the information, legal and regulatory requirements, operational needs, and the purposes for which we collected the data. Upon expiration of the retention period, we will securely delete or anonymize your information.

8. CHILDREN'S PRIVACY

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected], and we will take steps to delete such information.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy, including the use of standard contractual clauses or other approved transfer mechanisms.

10. THIRD-PARTY LINKS AND SERVICES

The Service may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our Service.

11. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

· Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you.

· Right to Delete: You can request deletion of your personal information, subject to certain exceptions.

· Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do NOT sell your personal information.

· Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at [email protected]. We will verify your identity before processing your request.

12. GDPR RIGHTS (EUROPEAN USERS)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

· Legal basis for processing: We process your information based on consent, contractual necessity, legal obligations, or legitimate interests.

· Right to lodge a complaint: You have the right to lodge a complaint with your local data protection authority.

· Data Protection Officer: For questions about our data practices, contact us at [email protected].

13. DO NOT TRACK SIGNALS

Some web browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. We do not currently respond to Do Not Track signals.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of the Service after the effective date of the revised Privacy Policy constitutes acceptance of the changes.

15. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Amani Digital LLC | Drippl

Email: [email protected]

Support: [email protected]

Address: 1082 West 2310 North Pleasant Groove, Utah. 84062